Thank you, come again…

Posted on 02. Jul, 2009 by Nitin in Grow Your Private Practice, Marketing 101

My patient burst out laughing at me this morning..

When she was done with therapy, all I did was say to her “Thank you, come again”

And she and I burst out laughing together.

I said to her “I know I like like I work at 7/11 (not that there’s anything wrong with it) but hey, can you blame me for sticking to the stereotype?”

And I did it again, this time, in a nasal, goofy accent

“Thank you, come again”

And we both laughed again.

10 minutes later, I got a phone call from her brother, who needed physical therapy, and his cousin, who was also looking for a therapist. Somehow, the word spread. They were talking about me.

Make your patients laugh. They will appreciate you for it, and refer their friends.

In fact, they will pull out their wallet and give you money.

Think about it.

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One Comment

Kaiser

08. Jul, 2009

Haha – Nitin that’s just hilarious –

But your point about humor is totally true – when I was a broke trainer I was way to straight laced –

When my training practice starting take off, I was much more relaxed, joked with my clients, and would hang out with them sometimes outside of the gym –

I wish I had known that earlier – would have helped me succeed faster –

Thanks for re-emphasizing that point -

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