Quite often it’s the little things that go a long way toward establishing a lifetime relationship with patients.
This is so true when initialy developing a working therapeutic alliance, one of trust and understanding.

Informing patients of all the procedures and process’s is a way of connecting with your patient and also reducing their anxieties for future appointments.
Providing an outstanding customer experience is more than customer service; it includes everything from the first phone call until the last claim is paid.
This to me shows that you are offering the patient a personable service that is carried right through to the last session, some may wish to arrange a review session at some point in the future, giving the patient after care facilities.

It is crucial to any business to establish good relationships with their patients thus becoming an ongoing resource and reference for them and their families and friends.

“So what does your practice mean to your patients and your referral sources?”

Thank you
Regards
Gary Gray
http://www.everytherapist.com

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