Anatomy of the Ideal Practice Workflow | Nitin 360

Anatomy of the Ideal Practice Workflow

Optimal practice work flow requires you to be efficient in every aspect of patient interaction. It starts before the patient comes into your clinic. It continues after the patient has been discharged from your clinic. If you want to improve your practice workflow, a good place to start is by identifying the attributes that separate some practice owners from others.

There are two types of physical therapists. There’s the type that is extremely efficient. There’s everyone else who is ‘average’ in terms of efficiency. Now, if your efficiency is anything less than optimal, it puts you in a situation where you are doing a lot more work, probably more than you need to. In reality, that’s low efficiency. If you want to improve your practice work flow and become a highly efficient private practice owner, you need to attend the 2012 Private Practice Summit. Click here to secure your seat before the early bird discount price expires.

“Optimal practice work flow requires you to be efficient in every aspect of patient interaction”
Nitin Chhoda PT, DPT
physical therapy marketingThere are some clear personality characteristics and patterns that help differentiate the a high efficiency and a low efficiency physical therapy practice.

They See More Patients

These clinicians remove or modify existing practice work flow to improve efficiency and maximize every moment spent with the patient. Every aspect of the before, during and after patient experience is completely optimized.

They Complete Documentation by the End of the Business Day

Highly effective physical therapists never bring work home. They do everything they can to streamline documentation, keeping it simple yet efficient. Documentation is not about complex systems and charts with trendy EMRs, it’s not about making it more complex than it seems to be. It’s about getting it done as quickly as possible. Documentation should be fast, easy and simple. You shouldn’t bring it home with you, and if you are, it’s a sign of low efficiency.

They Are Constantly Focused on Things that Matter

For a clinician, ‘things that matter’ include patient care, staff management and business strategy. Attending events like the 2012 Private Practice Summit that teach you how to manage and grow your private practice is a BIG step in the right direction. Everything else is just noise. On the other hand, low efficiency physical therapists are ‘constantly busy’ but never going anywhere. They may appear busy but are not making optimum use of their time, since they are focused on the things that can be done by other individuals.

They Ask “What’s the Best Way to Deal with This?”

Achievers want solutions, they don’t waste time defining the problem. They do sometimes function ‘as they go along’ and don’t plan compulsively. They are in the ‘implementation phase’ and not the planning phase. Others tend to whine about ‘lack of time’, ‘poor patient flow’, and tend to suffer from burnout due to fatigue.

They are Masters of Flexibility and Resource Allocation

physical therapy managementEfficient private practice owners identify and train staff that is flexible and can handle multiple tasks. They build lean, strong units that are agile and flexible, and believe that ‘less is more’. On the other hand, low efficiency private practices tend to depend on one (or a few) key individuals who are ‘specialists’ and overloaded with tasks. It’s human nature to ‘overload’ the individuals who have increased capabilities, but a team is more efficient if it consists of individuals with multi-faceted skills, which makes resource allocation easy for the owner.

Their Patients Wait for Them

Now, I know this sounds counter-intuitive and may even sound WRONG. But here’s the fact. High efficiency private practice owners are busy seeing patients, and others wait for them. Think about it. If someone wants to see a physician, and they are able to get an appointment right away, does that mean the practice is busy (efficient?). What is your perception going to be in this situation? Physical therapy is no different. A patient who walks into a clinic and can ‘see the therapist right away’ is working with a clinician who does not have the right systems in place for maximum efficiency. For such clinicians, patients generally have a shorter wait time and in some cases, a greater sense of ‘entitlement’ over the therapist’s time. It’s not a situation you want to be in as a private practice owner. Besides, if patient’s have to wait longer to see you, it means you are running a busy practice and generating more income.

If you want to grow your practice and transform your practice work flow, attend the 2012 Private Practice Summit

 

3 Comments

  • Crystal Downs says:

    Going through each attribute of a highly efficient physical therapist, I cannot be sure where I am at because I fail miserably in getting documentation done by the end of the day. Lessons in the past have taught me that unless my documentation is complete and accurate, my insurance claims have more chances of being rejected, My EMR solution is not the answer I hoped it would be.

    Anyhow, I believe I am higher than average because I scored 5 out of the 6 points. If only I could find documentation fast, easy and simple as you said it would be.

  • Salvatorre says:

    Private practice is not as easy as I hoped it would be. It is not enough to be a good clinician. You have to be much more – a leader, an entrepreneur, a marketer, a strategist and be whatever your business would ask you to be. Wearing different hats can be draining, both physically and mentally, if you are not efficient.

    Your 6 points of a highly efficient physical therapists simplify everything and made things far simpler. It gives the big picture without forgetting the important details.

  • Mandy says:

    One thing I know to be true, a highly efficient private practitioner is a master in resource allocation, especially at the start. Limited resources will motivate you to be resourceful. This is one quote that I framed and hang in my wall.

    “There is no scarcity of opportunity to make a living at what you love; there's only scarcity of resolve to make it happen.”

    I am doing what I love and it has fueled my resolve.

    Thanks for pointing that out.

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